One tap away from any conversation.

The assistant handles the routine on WhatsApp and Instagram. When a customer asks for a person, your phone gets an alert with two buttons. Tap Reply myself and you are talking to them from your own WhatsApp. If nobody can reply in time, the customer gets an apology and a call back at a time they choose.

Try it in your browser Message the live assistant

wa.dunnflow.com/app · Inbox

A conversation open in the Dunnflow dashboard inbox, with a reply box and the take over button

Example: on the owner's phoneWhatsApp · official Business Platform

Meena wants to talk to you. They wrote: "Can I pay the fee in three instalments?"

Reply myselfLeave to assistant

You, from your phoneReply myself

You're now chatting with Meena. Type your reply here. It goes to Meena.

Done, hand back

You, from your phoneHi Meena, yes, three instalments is fine. I'll send the plan in a minute.

An example with made-up names. The same assistant is live on our number, message it and try.

Owner takeover

What you get. Set up for you, approved by you.

Reply myself or Leave to assistant, one tap on your own phone
A promised reply time, kept: an apology and a call back if it slips
Outside your hours, customers hear when you are back; staff can share chats

How it works

Three steps. We do the setup, you approve.

01
The assistant knows when to stop
A request for a person, a question it cannot answer twice, a voice note or a poor rating: each one reaches your phone with the customer's name, what they wrote and what they were in the middle of. The customer is told when to expect your reply, and the assistant keeps helping them meanwhile.
02
You tap, and you are in
Reply myself pauses the assistant for that customer and tells them, in their language, that they are now chatting with your team. Everything they write comes to you; whatever you type goes to them. STOP from the customer always works.
03
Nothing is left hanging
Done hands the chat back with a thank-you note. Forget, and the assistant takes over after 30 quiet minutes. If nobody replies within the promised time, the customer gets an apology and can book a call back; you get one stronger reminder. Asked at night, they are told the time you open, and you get the alert then.

Questions

Still have a question?

Message us on WhatsApp. A person replies, usually within the hour, 9 am to 9 pm.

Ask on WhatsApp

Do you need to install anything?

No. Everything happens in your own WhatsApp, in a chat with your business number, or in the dashboard on a laptop. It works from any phone you log into.

Can your staff take over too?

Yes. Staff numbers can be added. Alerts go to all of them, the first to tap Reply myself gets the conversation, and the others are told who is handling it.

What if nobody is free to reply?

Tap Leave to assistant and the customer is told, kindly, that the assistant will keep helping. If nobody taps anything within the promised time, the customer gets an apology and the choice of a call back at a time that suits them.

Will the customer know it was a bot before?

The assistant always introduces itself as the assistant. When you take over, the customer is told they are now chatting with your team, then sees your replies from your business number.

Also included

Works together with. Every feature, one plan.

See every feature/One plan, ₹2,999 a month

See it answer you, right now.

Message our own assistant. It is the same system we set up for you, running on our own number. No form, no signup.