This policy explains what Dunnflow does with personal data when you use our website, message our WhatsApp number or our Instagram account, or when a business you deal with uses a WhatsApp or Instagram assistant that we operate for them. It is written to follow India's Digital Personal Data Protection Act, 2023.
Who we are
Dunnflow sets up and operates WhatsApp and Instagram assistants for businesses in India, on Meta's official WhatsApp Business Platform and Instagram messaging API. Dunnflow is a Udyam registered micro enterprise (UDYAM-AP-10-0143616), India.
If you message our own number
When you message +91 93463 06898 we receive your phone number, the name on your WhatsApp profile and the messages you send. We use them only to reply to you, to book the call you asked for and to follow up about our service. We keep them for up to 12 months after the last message, or delete them earlier if you ask.
If you message a business that uses Dunnflow
That business is responsible for your data and decides why it is collected. Dunnflow processes it only on their instructions: to answer your messages, take bookings or orders, send the reminders and receipts you asked for, and give the business a summary of its conversations. We do not use it for anything else and we never sell it or use it for advertising.
What is collected
- On WhatsApp: your phone number and WhatsApp profile name.
- On Instagram: your Instagram user ID for that business (a number Instagram gives us), your username and name, and, when you comment on the business's posts, the comment.
- The messages, button taps and attachments you send to the business.
- Details you give in a conversation, such as a booking time, a name or an order.
- Delivery and read status of messages, as provided by WhatsApp and Instagram.
Where it is stored
Messages travel through Meta's WhatsApp Business Platform and Instagram messaging API, which have their own privacy policies. We never post on Instagram for a business, read your own Instagram account, or message you on Instagram unless you wrote to the business first. Conversation records are stored on servers controlled by Dunnflow and, where the business chooses, in a Google Sheet owned by that business. Payment links are created by the business's own payment provider, such as Razorpay or Cashfree; we never see card or bank details. When a message matches none of the business's buttons or keywords, its words (with phone numbers, email addresses, UPI IDs and names removed) are sent to an AI service (Groq, Google Gemini or Cloudflare Workers AI; Anthropic for businesses that use our AI assistant) only to work out what you asked. Prices, timings and other facts in the reply always come from the business's own approved answers, and anything the assistant cannot answer goes to a person at the business.
Your choices
- Reply STOP to any business number to stop receiving messages that the business starts. You can still message them yourself. Reply START to resume.
- Send DELETE MY DATA in the chat with that business, on WhatsApp or Instagram, then confirm with YES DELETE, to have your conversation records with that business removed from our systems within 7 days. More ways are on the data deletion page.
- Promotional messages are sent only to people who have agreed to receive them.
- Email us to ask what we hold about you, to correct it, or to complain. We reply within 7 days.
Security
Every message between WhatsApp and our systems is signed and encrypted in transit. Access to conversation records is limited to the business and to Dunnflow staff who maintain the service.
Changes
If this policy changes, the new version is published on this page with a new date.
Contact
Email hello@dunnflow.com or WhatsApp +91 93463 06898. We reply to privacy and grievance requests within 7 days.