These terms apply to businesses that subscribe to a Dunnflow WhatsApp assistant. Agreeing to a proposal on WhatsApp or email, or paying the first invoice, means you accept them.
What we provide
We set up a WhatsApp Business account and phone number in your name on Meta's official WhatsApp Business Platform, build the conversations described in your plan, and keep them running. The price and what it includes are listed on the pricing page and in your proposal.
What you own
The WhatsApp Business account, the phone number, your customers' data and every message are yours. Dunnflow is added as your technical partner. If you stop using Dunnflow, your account and number remain with you, and we remove our access within 7 days.
Fees
- The monthly fee is paid in advance, on or before the 1st of each month, by UPI or bank transfer. A plan that is unpaid by the 10th is paused until paid.
- Meta's per-message charges for the messages your business starts are billed by Meta directly to your account. Dunnflow adds nothing on top. Your first 1,000 replies each month to customers who message you first are free. After that, Meta charges for replies per message too.
- Payment-link charges, if you collect payments, are those of your own payment provider.
- Fees are quoted without GST. If GST becomes applicable to Dunnflow it will be added at the rate in force.
Your responsibilities
- Use the assistant only for lawful messages that follow WhatsApp's Business and Commerce policies.
- Send marketing messages only to people who have agreed to receive them, and honour every STOP.
- Give accurate information for your replies. Dunnflow does not give medical, legal or financial advice through an assistant; the assistant repeats the information you approve.
- Keep your login and payment details secure.
Things outside our control
WhatsApp, Meta and payment providers may change prices, rules or availability, or may restrict an account for policy reasons. We will tell you promptly and help you fix it, but we are not liable for losses caused by their decisions or outages. Our total liability in any month is limited to that month's fee.
Ending the service
You can end the service any time with one WhatsApp message or email; it stops at the end of the month you have paid for. We give you 30 days' notice if we ever end it. Fees already paid for the current month are not refunded. Your data is handed over or deleted as you instruct.
Law
These terms are governed by the laws of India.
Contact
DUNNFLOW, a Udyam registered micro enterprise (UDYAM-AP-10-0143616), India. Email hello@dunnflow.com or WhatsApp +91 93463 06898.