Order updates and support, from the number customers already trust.

Order confirmed, shipped, out for delivery, delivered: sent automatically. "Where is my order" answered instantly. Cash-on-delivery confirmed before dispatch. "Price?" and "available?" comments on your Instagram posts get a private reply with a WhatsApp link to order.

Try it in your browser Message the live assistant

For online stores and D2C brands. ₹2,999 a month, everything included, founding 10 pay ₹1,999 a month for 12 months.

Under a minute, made for online stores. Download for WhatsApp

Sound familiar?

What goes wrong today. For most online stores.

None of this is about working harder. It is about messages arriving when nobody can answer them.

01
Where is my order
The one question that fills your inbox and takes a person to answer
02
COD returns
Cash-on-delivery orders that were never confirmed and come back to you
03
Abandoned carts
People who added to cart and left, with no polite way to remind them

Built for online stores

What we set up for you. Written in your words.

The same platform every Dunnflow client uses, set up around the way your business takes enquiries and bookings.

Example: an order updateWhatsApp · official Business Platform

Hi Pooja, your order #4821 (2 items, ₹1,790) is confirmed. Since it's cash on delivery, please confirm you'll be available to receive it.

Confirm orderCancel

Confirm order

Thank you! We'll dispatch today and message you the tracking link.

An example with made-up names and prices.

01
Order updates
Confirmed, shipped and delivered messages sent automatically from your order sheet or store.
02
COD confirmation
A message with Confirm and Cancel buttons before a cash-on-delivery order is dispatched.
03
Support and returns
Return policy, sizes and delivery times answered instantly; a return request handed to your phone with the order number.

Pricing

One plan. Everything included.

Order updates and COD confirmations use approved templates and reminders, both included. A direct store connection is available on request.

See pricing Book the 15-minute call

₹2,999

a month per business

No setup fee. Cancel any time with one message. Founding 10: ₹1,999 a month for 12 months, then ₹2,999 for as long as you stay.

Answers in seconds on WhatsApp and Instagram, 24 hours a day
Bookings with Confirm and Reschedule on your phone
Reminders 24 hours and 2 hours before
Payment links by UPI or card, receipts sent for you
One tap to step into any chat, and back out
Daily summary at 8 pm and a monthly report
English, Hindi, Telugu, Tamil, Malayalam and Kannada
Your dashboard and a live Google Sheet

Meta's own charges go directly to Meta, and we add nothing. Your first 1,000 replies each month are free. After that, and for reminders and offers you send, Meta charges per message.

Questions

Still have a question?

Message us on WhatsApp. A person replies, usually within the hour, 9 am to 9 pm.

Ask on WhatsApp

Which store platforms do you connect to?

On request, Shopify and WooCommerce through their order events. Otherwise your order sheet in Google Sheets drives the messages.

What does each update cost?

An order update is a utility message. Meta charges for it per message, directly to your account, and we add nothing.

Also built for

Set up for online stores, on your own number.

One 15-minute call to start. We build it and send you a private preview of your own assistant to try on WhatsApp before you pay. Or message our own assistant right now and see it work.