Dunnflow vs WATI
A self-serve WhatsApp platform on the official API with a no-code chatbot builder, shared inbox, broadcasts and CRM features, sold on monthly plans, often priced per user.
Dunnflow is best for
Owners who want the result (answered enquiries, confirmed bookings, collected payments) without running a project
WATI is best for
Teams that enjoy building their own chatbot and want per-user seats for a support team
The short answer
WATI is a good no-code builder for a team willing to design its own chatbot and run its own inbox. Dunnflow removes the building: we design the conversation for your business, get Meta's approvals, connect payments and reminders, and keep improving it from your real conversations. WATI is right if you want the control of building it yourself. Dunnflow is right if you want the result without the project.
Side by side
No competitor prices here, because they change. Check WATI's own pricing page for theirs.
- Who builds and maintains the automationDunnflowDunnflow, for youWATIYou, in WATI's software
- Pricing modelDunnflowFlat monthly fee per number, Meta charges at costWATIMonthly plan, often per user seat, plus per-message charges (check their pricing page)
- Official WhatsApp Business PlatformDunnflowWATI
- Account ownershipDunnflowYour own Meta business portfolioWATIUsually yours, created through their onboarding
- Replies written in your words, in English, Hindi, Telugu, Tamil, Malayalam and KannadaDunnflowWATIYou write them
- Guided booking and order flowsDunnflowBuilt for youWATIBuilt by you with their flow builder
- Reminders 24h and 2h before, with Confirm and RescheduleDunnflowWATIPossible if you build and schedule them
- Payment links in the chat (UPI, Razorpay, Cashfree) with automatic receiptsDunnflowWATIDepends on plan and integrations
- Owner takeover from your own WhatsApp, one tapDunnflowWATITeam inbox in their app or web dashboard
- Daily summary on WhatsApp, monthly one-page reportDunnflowWATIDashboards and analytics in their app
- Template writing and Meta approval handledDunnflowWATIYou submit through their interface
- Consent, STOP and DELETE MY DATA under the DPDP ActDunnflowWATIOpt-out handling available, deletion requests usually manual
- Shared team inbox with many agentsDunnflowOne owner, or a small team through takeoverWATI
- Bulk broadcasts to large listsDunnflowIncluded, only to customers who said yes, at most one offer a week eachWATI
When WATI is the better choice
- You want to build and tweak the chatbot yourself with a drag-and-drop builder.
- You need many agent seats with roles and permissions.
- You want a built-in CRM with tags and pipelines inside the same tool.
Why owners choose Dunnflow
Done for you, not do it yourself
We set up the account, write every reply in your words, get the templates approved and run it. You approve on a video call and get on with your business.
Your own official account
The WhatsApp Business Account and the number are in your name, on Meta's official platform. No ban risk, verified name, and everything stays yours if you ever leave.
One flat monthly fee
One plan, ₹2,999 a month per business, everything included, no setup fee. Meta's per-message charges are billed to you at cost, we add nothing. No per-user seats, no surprise invoices.
You, one word away
Take over any chat from your own phone with one tap, hand it back with another. A daily summary every evening and a one-page report every month.
Already on WATI?
What you keep, what changes, and how the move happens with no gap.
See it answer you, right now.
Message our own assistant. It is the same system we set up for you, running on our own number. No form, no signup.