The assistant alerts you on your personal WhatsApp whenever a customer asks for a person, complains, sends a voice note or asks something it cannot answer. The alert says who it is, what they wrote and what they were in the middle of, with two buttons.
Reply myself
Tap Reply myself and the assistant steps back for that customer, who is told, in their language, that they are now chatting with your team. Whatever you type next goes to them from your business number, and everything they write comes to you. With staff numbers added, the first to tap gets the chat and the others are told.
Leave to assistant
Busy? Tap Leave to assistant. The customer is told kindly that the assistant will keep helping, and can ask for your team again any time.
Done, hand back
Tap Done and the assistant takes the conversation back, with a short thank-you to the customer. If you forget, it takes back after 30 minutes without a message from you and tells you.
If nobody replies in time
Customers are promised a reply within a set time (an hour unless you choose otherwise). If it passes, the customer gets an apology and can pick a time for a call back, which arrives on your phone like a booking. Asked outside your hours, they are told when you open, and you get the alert at opening, not at night.
AWAY and BACK
AWAY makes the assistant add a short note to its replies, for example that you will confirm in the morning. BACK removes it.
TODAY, SLOT, ATTENDED, NOSHOW, OPTOUTS, QUALITY, HELP
TODAY gives a snapshot of the day so far. SLOT sets a booking's time by hand. ATTENDED and NOSHOW mark a booking, which feeds the monthly report. OPTOUTS shows how many people have opted out. QUALITY shows your number's Meta quality rating. HELP lists all of these.